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Codility User Manual Tech Support Workflow

A comprehensive guide to Codility's platform, Zendesk workflow, and support processes

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Codility User Manual
Tech Support Workflow and Platform Guide
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Codility User Manual
Tech Support Workflow and Platform Guide
Codility User Manual Tech Support Workflow1 / 12
Contents
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Agenda
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  • ●
    What is Codility?
  • ●
    Why Codility?
  • ●
    Codility clients
  • ●
    Codility and Suma Soft relationship
  • ●
    Zendesk workflow
  • ●
    Ticket handling and macros
  • ●
    Demo environment and permissions
  • ●
    Test creation and candidate invites
  • ●
    CodeLive, Results, Analytics, Task Library, Backoffice
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What is Codility?
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  • ●
    Remote hiring platform for engineering teams
  • ●
    Assesses candidates via coding tests and live interviews
  • ●
    Enables remote hiring at scale with objective evaluations
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Why Codility?
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  • ●
    Faster hiring process with automated assessments
  • ●
    Saves recruiters 10+ hours per week
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    Better candidate evaluation through skill-based metrics
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    Reduces bias with standardized scoring
  • ●
    Provides actionable insights into technical skills
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Codility Clients
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Logo wall with tiles for Amazon, Microsoft, Tesla, and other tech companies
Logo wall with tiles for Amazon, Microsoft, Tesla, and other tech companies
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Support Relationship
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Codility and Suma Soft
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  • ●
    Suma Soft handles Codility customer and candidate queries
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    Tier 1 provides first response to all tickets
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    Tickets prioritized by urgency and impact
  • ●
    Real-time support management
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Zendesk Helpdesk Workflow
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    Zendesk is the primary support workspace for Codility
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    Receives and manages customer and candidate requests
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    Tickets originate from help box, email, or support channels
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Zendesk Views
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  • ●
    Recently Updated Tickets
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    Recently Solved Tickets
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    All Unsolved Tickets
  • ●
    Pending Tickets
  • ●
    Tier 1 New Open Tickets
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Ticket Workspace
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Annotated mock ticket UI with callouts for assignee, followers, priority, subject, and response box
Annotated mock ticket UI with callouts for assignee, followers, priority, subject, and response box
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Thank You
Codility Support Manual Overview
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